Starting on 01.01.2021, the procedure for all pending documents that the visa section asks for regarding national visa applications will change:
If you have received an e-mail from firstname.lastname@example.org for a pending document in December: you hand in the document via e-mail to email@example.com.
If you receive an e-mail from firstname.lastname@example.org for an original pending document in January: kindly submit the pending at VFS.
There will be a drop-in option to come to any of the VFS locations in order to submit the originals. This will be explicitly mentioned in the e-mail that you receive from us.
You or a third person that you may appoint to submit the document(s) on your behalf, will have to carry a print-out version of the e-mail sent to you, while submitting the original.
The submitted originals will be given back to you with the passport once the application procedure is finished. In case you have not submitted your passport, the originals will be sent to the VFS office in Mumbai, for which VFS may get in touch with you.
If you receive an e-mail from email@example.com for a copy of a pending document in January, kindly submit the pending in PDF-format via e-mail to firstname.lastname@example.org.
You must attach the e-mail that you received from the Consulate, so that VFS can process your submission accordingly.
Pendings that are sent to email@example.com or firstname.lastname@example.org as a follow-up of a pending mail in January will be directly deleted.
Please continue to send the pending documents regarding Schengen visa applications to email@example.com only!